Regulations of the Monkey Business Pizza & More restaurant and the website www.monkeybusiness.pl, including in particular orders placed via the Internet.
The operator of the Monkey Business Pizza & More restaurant (hereinafter also referred to as the "Premises" or "Restaurant" is Agencja Promocji Miast i Regionów Sp. z o.o. NIP No. 676-241-12-59 6762411259 with its registered office in Kraków, 30-540, at ul. Porucznika Antoniego Stawarza 2/2. - hereinafter referred to as the "Operator".
The operator of online orders and reservations made via the website www.monkeybusiness.pl is Wix.com LTD Yunitsman 5 Tel Aviv, Israel, VAT ID: EU442008451 - hereinafter referred to as the "Internet Service Provider".
The operator of courier services, i.e. deliveries of ordered dishes and beverages is Stuart Polska Sp. z o.o., ul. Inflancka 4, Warsaw 00-189, Poland, NIP / VAT Reg. No.: 5252854750 - hereinafter referred to as the "Courier Company"
The operator of financial payment transactions is SumUp Ltd, Block 8, Harcourt Centre, Charlotte Way, Dublin D02 K580, Ireland, NIP: IE9813461A or PayPal (Europe) S.à r.l.et Cie, S.C.A. (R.C.S. Luxembourg B 118 349) registered users in the European Economic Area - hereinafter referred to as the "Payment Processor".
REGULATIONS OF THE RESTAURANT "MONKEY BUSINESS Pizza & More" in Krakow at ul. Kazimierza Brodzińskiego 3
Whenever the Regulations refer to the Restaurant or Premises, this is understood to mean the restaurant "MONKEY BUSINESS Pizza & More" in Krakow at ul. Kazimierza Brodzińskiego 3. Whenever the Regulations refer to a Guest or Customer of the Restaurant or Premises, this is understood to mean a person expressing a desire to use the services provided by the "MONKEY BUSINESS Pizza & More" Restaurant in Krakow at ul. Kazimierza Brodzińskiego 3. Persons expressing a desire to use the services of the Restaurant are obliged to comply with the rules specified in these Regulations.
GENERAL RULES
Only persons using the restaurant's offer may stay in the restaurant, both inside the premises and in its gastronomic garden. Both adults and minors, families with children and people with pets may use the stationary restaurant's offer, i.e. consumption of dishes and drinks served by the restaurant inside the premises and in its gastronomic garden, on the principles specified in the further part of the regulations. Consuming your own meals and drinks is prohibited within the restaurant. Smoking, including e-cigarettes, is strictly prohibited inside the premises. Smoking is permitted in the restaurant's gastronomic garden only in places and at tables where there are ashtrays, with the exception of tables that are completely prohibited from smoking. In accordance with the Act of 26.10.1982 on sobriety education and counteracting alcoholism, the restaurant staff may refuse to sell alcohol to a person whose behavior indicates intoxication. The staff may also ask the Guests to provide proof of age, in case of any doubts as to the age of the Guest. Children are most welcome, but they are required to sit at the tables; walking between tables, playing on the restaurant floor and loud behavior of children are prohibited. Guests with pets are required to keep their pets with them, without access to the table top. It is prohibited to let animals loose in the restaurant, loud behavior of animals or any contamination of the premises by animals. Any contamination, such as feces, urine, dirt from paws on chairs or sofas left by animals, must be immediately removed by the Guests who are their guardians.
RULES FOR SELECTING TABLES
Inside the premises, guests may only use tables indicated by the restaurant staff. It is strictly forbidden to occupy tables without permission, especially those covered by a reservation, or to move or combine them without the consent of the restaurant staff. The staff has the right to refuse service to people who have taken their seats at tables without permission, and to ask them to leave the premises. People who wish to wait for a free table are asked to wait outside the premises. People who have been assigned a table and wish to change it are required to arrange a table change with the restaurant staff.
RULES FOR ORDERING, SERVICE AND SELF-SERVICE
Inside the premises, waiter service is required regardless of the season. People who wish to place an order directly at the bar may be asked to wait at their table until the order is taken by the restaurant staff. In the gastronomic garden, waiter service at the tables depends on the season. In the case of autumn and winter or during bad weather conditions, tables may be excluded from waiter service, which can be reported by the restaurant staff and/or appropriate information on the tables. The sun lounger area, regardless of the season and weather conditions, is always excluded from waiter service. Self-service orders can be placed at the bar and payment can be made in advance. The staff will inform you when the order is ready for collection or will deliver it to the guests themselves. Customers wishing to place a takeaway order are asked to order dishes online via the website www.monkeybusiness.pl by selecting the "self-collection" option, and in the case of a personal visit to the premises, they are asked to place orders at the restaurant bar. On days covered by the "takeaway" promotion, they cannot be consumed in the restaurant or its gastronomic garden. Due to the current crisis situation and emerging cases of fraud, the premises staff may also ask Guests in places with waiter service to settle the payment in advance.
RESERVATIONS, SERVICE FEES
Guests can book tables by phone or online. For groups of more than 6 people, a service fee of 10% is added. For reservations of more than 6 people, a minimum consumption amount of PLN 75-100 per person applies, depending on the season, time of day and time. Guests will be informed of the minimum amount by the restaurant staff. In the case of an order lower than the required minimum, reservation and consumption are possible, but the bill amount will be increased to the minimum.
BEHAVIOR IN COMPLIANCE WITH SOCIAL STANDARDS
The restaurant is a place not only for consumption, but also for meetings, where the restaurant staff makes every effort to ensure that everyone, regardless of gender, age, sexual orientation or nationality, feels properly served. Considering the well-being of all restaurant guests, in the event of behavior of other guests that blatantly deviates from applicable social norms, as well as behavior that violates the rules set out in these regulations, the restaurant staff has the right to ask such people to leave the premises. In extreme cases, the staff has the right to call the security service or the municipal guard or the police.
Regulations for orders placed via the website www.monkeybusiness.pl
The restaurant operator is responsible for the reliable and timely execution of orders placed by the premises' Customers via the website www.monkeybusiness.pl, ensuring that dishes within the production capabilities of the Premises will be executed as much as possible within the time specified in the order and delivered to the Courier Company in the highest quality.
The restaurant operator is not responsible for delays or unreliable execution of deliveries provided by the Courier Company. Any claims or complaints related to incorrect delivery should be reported directly to the Courier Company by the Premises' Customers.
The restaurant operator is not responsible for IT errors resulting from the fault of the Internet Service Provider, such as failure to receive an order, inability to place an order, etc.
The restaurant operator is not responsible for the inability to make payments using IT solutions implemented by the Payment Processor. In the event of incorrect payments, e.g. duplicated or unfulfilled orders for reasons beyond the control of the Restaurant Operator, the Restaurant Operator undertakes to refund the fee for unfulfilled services to the Customer of the Premises. The Customer placing an online order is responsible for the correctness of the address and contact details enabling the delivery. Providing incorrect or incomplete data eliminates the responsibility of the Operator and the Courier Company in the event of the impossibility of delivering the order.
Nevertheless, the Restaurant Operator ensures that it makes every effort to ensure that external entities participating in the process of placing online orders, paying for them online and delivering them, provide their services at the highest level.
